Flows A — member journeys
Onboarding · triage · teleconsult · family consent · 998 emergency. Each strip is a storyboard: tiny screen + note.
① New member onboarding
UAE Pass → consent → NABIDH pull → twin built. Target: under 4 minutes.
01
UAE Pass
~6s · federated
Start with UAE Pass
QR ▦
or Emirates ID + SMS
Identity verified by federation. No password set yet — biometric added at step 4.
→
02
Consent, layered
~40s · read + choose
What Averra can see
◉ NABIDH record ●
◉ Insurer claims ●
○ Labs (optional)
○ Wearables
Granular toggles · revocable
PDPL-aligned. Each checkbox has plain-language + legal text (expandable). Default: minimum viable scope.
→
03
Quiet loading
~20–60s · honest
Building your twin
NABIDH · 14 records ●
Pharmacy · 8 Rx ●
Labs · pulling ◌
—— 73% ——
While we wait, a note from Dr. Al Hashemi…
Show what's being pulled from where. Never "AI magic" language. Offer editorial content during wait.
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04
First impression
twin reveal + invite
Welcome, Aisha.
twin ring
3 things to verify
Meet Dr. Fatima · tele 10m
Twin is shown with source-pinned numbers. CTA: 10-min intro tele with an assigned GP — not a survey.
② "I don't feel well" — AI triage
Ask tab → symptom conversation → confident routing. Never a diagnosis.
01
Ask, in plain words
entry point
Ask Averra
[ ] Type or speak…
"Chest feels tight since last night"
◐ reads your twin · quotes sources
Voice input supports Arabic + Urdu + Tagalog + EN. Input is sanitized; emergency keywords short-circuit to step 4b.
→
02
Structured follow-up
conversational · ≤5 Qs
A few questions to understand
When did it start?
◉ last night ○ today ○ hours
Any radiation?
Shortness of breath?
Pulling HR from your ring…
Decision support; not "diagnostic AI". Model draws from member twin + MOHAP clinical pathways. Every prompt shows "why we ask".
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03
Assessment + routing
three paths
What I'm thinking
Likely muscular · 68%
but HR pattern · worth a look
Self-care · ○
Teleconsult now · ◉
In-person · ○
Three-path routing — never a single answer. Recommended path pre-selected. Confidence shown as %; alternatives always visible.
→
04
Handoff — with context
clinician sees all
Dr. Fatima · 4 min
doctor photo · AR/EN/FR
She'll see your triage + twin
You control what's shared
Triage transcript + HR/BP traces are attached to the consult ticket. Member can redact before sending. Doctor's pre-consult = step 4 loaded.
③ 998 emergency short-circuit
Triggered by red-flag symptoms OR explicit "call 998". Averts decision paralysis.
01
Red flag detected
server-side interrupt
This needs help now
Symptoms you described suggest possible cardiac event.
We are not diagnosing — we are cautious.
Keyword + rule trigger (chest pain > 15m, radiation, diaphoresis, LOC, stroke signs). Full-screen takeover; cannot be dismissed without action.
→
02
One big button
the only choice
CALL 998
NAAT emergency
○ I am safe · speak to Averra
your location, sent to dispatch (with permission)
Tap → `tel:998` + location payload via NAAT API (with explicit consent tick). Secondary de-escalation path preserved — not everyone is having an MI.
→
03
Bridge pack
while you wait
While the ambulance comes
◉ Sit, lean forward
◉ Chew 300mg aspirin (if no allergy)
◉ Unlock the door
Kin notified: Omar (husband)
MOHAP-approved first-aid pack. Next-of-kin notification is opt-in (set at onboarding). Pack language matches UAE guidelines, not US.
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04
Paramedic packet
handoff
For the paramedic
Age 39 · F · no cardiac hx
Rx: Metformin 500mg
Allergy: penicillin
QR shown on lock-screen
Emergency summary renders on the lock-screen as a QR + plain text — so paramedics can scan even if phone is locked. Never contains social/financial.
④ Family — adding mother · Tier 0/1/2 consent
Digital proxy is cultural gold in the GCC — done wrong, it's a legal disaster.
01
Invite · not force
member → parent
Add family member
Name: Um Aisha
Relation: ◉ Mother
Phone: +971 50 …
Arabic ◉ · large type ◉
Send SMS invite
Inviter proposes; mother consents on her own device. No "add without asking". Arabic + elder-friendly preset shown upfront.
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02
Tier 0 · visibility
mother chooses
Aisha wants to help you
What she sees:
◉ Next appointment
○ Medications
○ Lab results
○ Full record
Tier 0 = appointment + medication reminders only. Default: everything off except upcoming visits. Explicit, granular, revocable.
→
03
Tier 1 · coordination
opt-in per item
Help Aisha coordinate?
◉ Book on my behalf
◉ Pharmacy pickup
○ Speak to my doctor
Any time, you can revoke.
Tier 1 = action, no clinical detail. Every booking/pickup generates a notification to mother. Audit log visible to both.
→
04
Tier 2 · full proxy
legal gate
Full proxy — careful
Only if your doctor certifies you cannot consent (dementia, coma, etc.). Powers of attorney apply under UAE law.
Upload POA (PDF)
◉ Witnessed by clinician
Reviewed by Averra compliance · 48h
Tier 2 requires documentary evidence + clinician attestation. Human-reviewed, never auto-approved. Matches UAE personal-status law on capacity.